Support
We're a small team and we read every message. Most replies go out within one business day.
What to include in your message
- Your restaurant name and the email you sign in with
- What you were trying to do, and what happened instead
- The device you're on (iPhone model + iOS version, or browser name)
- A screenshot if you can — it helps us reproduce the issue faster
Common questions
How do I reset my password?
On the sign-in page, tap "Forgot password" and we'll email you a reset link.
How do I invite a team member?
Open the Employees tab in the app. Each row has a 6-digit invite code. Send it to your team member; they enter it when they register and they're automatically added to your restaurant.
I found a bug. What do I do?
Email us with what you saw and what you expected. Including a screenshot and the time it happened helps us trace it in our logs.
How do I delete my account?
Open Settings → Account → Delete account. This permanently removes your restaurant and all associated data. Owners can also email us to request a manual deletion.
How do I cancel my subscription?
Mise is currently free during our beta. When paid plans launch, you'll be able to cancel from Settings → Billing at any time.
Status & incidents
For service outages or major incidents, check back here — we post updates on this page when something is wrong on our end.